Frequently Asked Questions

What are your lead times?

Our typical lead times are 5-7 working days but these can vary depending on demand. We do offer a 48 hour express service for anything that is required quickly, please contact us for further details.

Which thickness edging should I use?

We always recommend using 2mm abs edging as it’s durable and gives a great finish. If you need any advice, please don’t hesitate to get in touch.

How much material do I have to order?

There is no minimum order however if you only order 1 small piece you may still be charged for the full board depending on the material.

Do you take cash payments?

Yes we do. Payments must be made before your order is processed. Please ensure you save your order to your account so we can retrieve it when you stop by to pay.

I’ve made a mistake with my order, what should I do?

That’s ok, these things can happen. Please notify us without delay and if your order hasn’t yet been processed we should be able to amend it.

How many boards do I need for my job?

Don’t worry, our advanced computer software works out the best way to cut the materials for you.

Can I have the off cuts?

Yes, all of the materials you’ve paid for are yours. Just select the ‘Include off cuts’ option on the cutting list. If you don’t select this option the materials will be recycled or used for another project.

I can’t find the machining pattern I need?

Don’t worry the standard patterns are there for ease. If you need something specific please attach the details and we’ll take a look and come straight back to you.

Can you deliver my materials?

Yes we offer a nationwide delivery service.

How much will my material delivery be?

Delivery charges are calculated on weight and distance from our distribution centre.

I won’t be there for my delivery, what should I do?

Don’t worry! There just needs to be someone there to sign for them and show us where the items are to be stacked. Please note that there must be a clear area (indoors) within a short walking distance. We will only deliver to a ground floor area.

I can’t find the material I’m looking for?

No need to panic, we can source a vast range of materials, even if they aren’t on our website. Please contact us with your requirements and we’ll be happy to help!